How to contact shopify support
James Bradley
Published Feb 10, 2026
How do I contact someone at Shopify?
You can start a live chat with customer support at Shopify Help Center page.- Press “I have a Shopify store” or “I don’t have a Shopify store”
- Fill the form.
- Press “Chat with Us”
Does Shopify have phone support?
The Shopify support team is available 24 hours a day, 7 days a week, by email, live chat, and phone.Does Shopify have live support?
Shopify/Customer service chatDoes Shopify support email?
To use Shopify Email, you need to have an online store with Shopify, and to have the Online Store sales channel installed. If you want to send emails to your subscribers using Shopify Email, then your store needs to have a paid Shopify subscription plan with a payment provider set up.How do I email customers on Shopify?
From the Shopify app, tap Store, and then tap Customers. Tap the name of the customer profile you want to send the email to. In the Contact section, tap Email. You are redirected to the default email app on your device.Where is Shopify Live Chat?
Use a live chat to provide stellar customer service and convert visitors into customers with LiveChat for Shopify and Shopify Plus. The way LiveChat works is simple. A typical chat widget sits on the bottom right of your website.How do I chat on Shopify?
Is Shopify chat free?
Shopify Chat is a significant extension to the messaging capabilities already available within Shopify Ping, all for free. Once enabled, Shopify Chat will appear on all pages of your online store, making it easy for customers to get the help they need, so you can answer their questions and drive more sales.What is the best Live Chat App for Shopify?
6 Best Live Chat Apps for Shopify Stores in 2021- HelpCenter.
- Tidio.
- Gorgias.
- Reamaze.
- Live Chat, ChatBot, Cart Saver.
- LiveAgent.
How do I raise my ticket on Shopify?
- Dashboard. Here, the shopify admin will get two button: Admin Dashboard:
- Ticket Lists. Ticket List = View Tickets.
- Configuration Settings. Binaka Settings.
- Create Ticket – Admin End. Create Ticket is the section from where you can create the Ticket on behalf of your customer.
Is Shopify chat good?
It’s as easy as chatting with your customers while they’re checking out other products in your store. The above is a plus for retailers too. Not only is it a good remedy for abandoned cart recovery, but also a cost-efficient strategy to sort your customers’ conversations.How do I reply to Shopify chat?
Responding to a message from a customer- In Shopify Ping, select the Customer section.
- Select the customer that you want to respond to.
- Type your message and select Send.
What is Shopify Ping?
Ping can help you turn more visitors into customers through chat. Use Ping to: Save time by managing customer conversations from multiple messaging services within a single inbox. Never miss a customer message with push notifications on your Android device.What is Tidio app?
What makes Tidio special: a modern design that suits any business, full mobile device support as well as a mobile app for Android/iOS, a live preview of what the customer is writing before sending their message, and dozens of other features thanks to which answering your customers’ queries will be easier and moreWhat can Tidio do?
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time.How do you use Tidio app?
Tidio App installation guide:- Download the app: Go to the Dashboard of your chat panel or go to the Settings section and select Download for iOS or Android (depending on your system).
- Log into the app:
- Choose the project you want to use.
- Make sure the notifications are turned on.
